Best Buy Gift Cards Frequently Asked Questions

Gift Cards
The mailed, physical kind.

E-Gift Cards
Emailed cards that get delivered to your recipient within minutes.

Corporate Gift Cards
Get bulk discounts for your large or small business.

Shop for gift cards now

In Checkout, enter both the card number and 4-digit PIN on the back of the card. If your gift card balance doesn't cover the total cost of your order, we'll charge the remaining amount to your primary form of payment listed in your Best Buy account, or to another acceptable form of payment at your request. If the total cost of the order is less than the balance on your gift card(s), any unused balance will remain on the last gift card you entered.

• Check your balance online, with your gift card number
• Call 1-888-716-7994, with your gift card number
• In store, show your gift card to a Blue Shirt

Keep your gift card until you receive your order and are sure you're satisfied with it. You can return items purchased with gift cards in accordance with our Return & Exchange Promise. The return amount will be credited to your gift card within 30 minutes of the time we receive it. If you no longer have the gift card, call 1-888-BEST BUY to request a new one.

We can replace the remaining balance on a lost, stolen or damaged gift card, as long as you have the original purchase receipt. Please call 1-888-716-7994.

If you cancel an order that was purchased with a gift card, the purchase amount will be credited to your gift card within 30 minutes of the cancellation. If you no longer have the gift card, call 1-888-BEST BUY to request a new one.

No. Best Buy Gift Cards can be used only to purchase merchandise and services online and in stores, as specified in the terms and conditions.

No. Best Buy Gift Cards cannot be used to purchase another Best Buy Gift Card.

No. Best Buy Gift Cards cannot be used to purchase prepaid open-loop cards and third-party gift cards (including iTunes, Google Play, gaming or any other prepaid gift cards or codes).

No. Digital coupons are not redeemable toward the purchase of Best Buy Gift Cards.

Bulk gift card purchases for businesses, which are not resellers, can be made through the Corporate Gift Card Program. Bulk purchases for resellers and consumers are not accepted through the Corporate Gift Card Department.

In Checkout, enter both the card number and 4-digit PIN on the back of the card. If your gift card balance doesn't cover the total cost of your order, we'll charge the remaining amount to your primary form of payment listed in your Best Buy account, or to another acceptable form of payment at your request. If the total cost of the order is less than the balance on your gift card(s), any unused balance will remain on the last gift card you entered.

BestBuy.com accepts the following:

Best Buy Gift Card; Best Buy store credit; Geek Squad® official gift card; and Magnolia Home Theater® card.

BestBuy.com does NOT accept the following:

Best Buy Canada gift card; Future Shop gift card; Geek Squad official prepaid card (for specified in-home training services); Magnolia Audio Video gift card; and Shutterfly prepaid photo card.